List and dene the six ethical principles discussed in your text Essay

List and dene the six ethical principles discussed in your text - Essay Example Most determining factors would be specific to the particular ethical dilemma at hand. Along with the particular details of the problem, IS managers can peruse some time-tested, universal ethical principles in arriving at their decisions. The first one is â€Å"Do unto others as you would have them do unto you†, which is an old proverb with Christian associations. (Laudon & Laudon, p.419) Putting oneself in the shoes of other parties and applying same standards of judgment are the basis of this principle. The second one is the application of Categorical Imperatives – a concept first articulated by philosopher Immanuel Kant. According to this principle, in order for a community or group to maintain its cohesion, there are actions that are forbidden to all members of it, irrespective of circumstances and other conditions. Similarly, certain responsibilities are to be fulfilled by all members without exceptions. And Information Managers should see to it that they do not bre ach such categorical imperatives. Rene Descartes’ Rule of Change is another useful guideline for IS managers to follow. It says that â€Å"if an action cannot be taken repeatedly, it is not right to take at all†.

Service quality of Fine Dining Restaurant Essay

Service quality of Fine Dining Restaurant - Essay Example From the collected data, it was evident that the main factors considered by the customers in terms of service quality revolved around four subjects. These areas of concern are the physical appearance of the place, the kind of food offered, the variety of foods in the menu, the type of service provided by the staff, and the pricing of the food. Most of the respondents found something positive about the physical appearance, considering it was a fine dining restaurant. On the other hand, the service of the staff and the quality of the food served received a lot of criticism from the customers as they did not meet their expectations. As such, appropriate recommendations were made at the end of the research that would assist the restaurant in meeting customer expectations and retaining its economic competitiveness. A lot of research has been carried out in the field of hospitality (Lane, 2014). According to Rush (2008), it has been noted that many industry players are no longer concentrating on the speed at which they expand their hospitality companies and businesses, but at the rate at which they meet customer expectations. There has been a great need for maintaining customers in restaurants following the rapid increase of fine dining restaurants, and the key winner is the level of service quality. It is important to identify the fact that customers’ perception of the service quality of a business determines the level to which they are satisfied. Therefore, a business should be careful in setting the customer perceptions as they affect their expectations. The level to which these expectations are met determines the service quality of a place through either satisfaction or dissatisfaction of a customer. These two states are quantified from the experience of a client in the business through incidents that they undergo (Ford, Sturman, & Heaton, 2012). The critical incidents technique is used to identify these experiences for individual customers. It is